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FAQs

Products

What is a wax melt?

Wax melts are scented pieces of wax without a wick. They come in different shapes and sizes. A wax melt can give off a slight scent when cold; however, they are designed to be slowly warmed using a wax burner.
Our wax melts work best in a tea light burner but can also be used with an electric burner!

How long can I burn a segment of wax?

We recommend only burning your wax melt at 4 hour increments to get the most of the scent! Please also ensure you are using a 4 hour tealight also.

With regards to how long a segment of wax can last, this is definitely down to personal preference! You can change it as frequently as you like, or you can just wait until you can no longer smell the fragrance and change it then!

My wax melt is smoking. What is wrong?

As long as the smoke is clear or white, this is nothing to worry about and is actually a good sign of a good wax fragrance! The smoke is actually vapour and is the fragrance oil burning out and giving you a great fragrance throw.

However if you are worried please do not hesitate to contact us to discuss further. Click here for our contact information.

Can I use your wax melts/home fragrance around my children or pets?

Whilst our wax melts and home fragrance are safe to use around both children and pets, we would recommend keeping these out of their reach.

If you wish to view any of our ingredients included within our wax melts and home fragrances, please visit the product description and click on the tab either stating CLP or Ingredients.

How do I clean out my wax melt?

Once you feel the fragrance has gone from your wax or you just fancy a change, there are a few different methods you can use to change your wax melt.

Our preferred method is to pop a tealight under the burner as normal for around 30 seconds, putting a small amount of pressure on the wax melt, this should slide right out of the burner.

We then recommend giving your burner a quick wipe with some tissue or a cotton pad and then you are good to go!

Alternatively if you wish to change your wax melt when you wax is already burnt down in the burner, you can blow out the candle and soak up the wax with tissue or a cotton pad.

However please be careful as the wax will still be warm!

If you wish to clean your burner with water, please ensure that the burner is fully dry before you next use this as any if any remnants of water are left behind this can affect the next wax you decide to burn.

Order

How can I cancel or amend my order?

If you wish to cancel or make any changes to your order please contact us immediately and we will try our best to assist you.

Unfortunately we cannot cancel or amend any orders which are being processed. 

Amendments include: merging orders, adding discount codes, amending products on the order and also a change of address.

I haven't received my order

We are sorry to hear you are yet to receive your order.

If your order has been dispatched and it has been 10 working days since the dispatch date please do contact us along with your order reference number and we can look into this for you.

My order has arrived damaged/incorrect

We are so sorry to hear this. Please contact us at your earliest convenience along with your order reference number and photos of the damage or incorrect item.

Do you offer a gift wrapping service?

Unfortunately we don’t offer a gift wrapping service, however all orders are sent out in a presentable manor with tissue paper and our business cards.
If you require this for a gift, please ensure to write in the comment box  “This is a gift” at checkout and we will be sure to remove any prices from the invoices within.
You are also able to add a personalised note if you wish - this can also be entered upon checkout!

 

 

If you have any further queries please do not hesitate to contact us via the methods shown HERE.