Refund policy

We have a 14 working day return policy, which means you have 14 working days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@lakeswaxco.co.uk. Should you wish to return an unwanted item, please make sure this is done within 14 working days. Please further note that we do not offer a free returns service and therefore the postage will be at your own cost.

You can always contact us for any returns questions at contact@lakeswaxco.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please ensure this is done within 48 hours of receipt.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.